Our hot water bottles are made from 100% natural rubber.
All of our hot water bottles are certified by the BS 1970:2012 British standard.
Please read more about this standard in relation to Australian standards, by clicking here.
WHAT ARE YOUR COVERS MADE FROM?
All of our covers are made from heavyweight 100% Cotton. We pride ourselves on using the highest quality cotton that helps to regulate and maintain consistent heat, whilst not overheating, or 'sweating'.
HOW DO I USE MY HOT WATER BOTTLE SAFELY?
Whenever using heat against the skin, it is imperative to practise safe use of our products, to avoid burns or adverse effects.
Hold the hot water bottle against the body in an upright position. Twist open the stopper and carefully fill up the bottle two-thirds of capacity or less, with hot or warm water. Screw the stopper sufficiently tight to ensure there is no leakage. Check that the funnel is empty to prevent burns.
DO NOT overfill.
DO NOT use boiling water or water from a domestic hot water system.
DO NOT sit on a filled hot water bottle.
When not in use, drain completely and keep the stopper removed, in a cool, dry dark place with nothing on top of it. Prevent exposure to sunlight. This will assist with the life of the hot water bottle.
WHAT IS YOUR RETURNS POLICY?
In addition to your rights covered by Australian consumer law, we are pleased to offer change of mind returns on full-price products in exchange for another product or store credit, provided they meet the below criteria:
All products must be unused, and in original packaging, including dust bags
The returns process is initiated within 7 days of receiving your products
